gtt9 Privacy Policy — How We Handle Your Data

👤Personal Identification Data

When you register a gtt9 account, we collect information that enables us to verify your identity, process payments, and comply with our age verification and anti-fraud obligations. This includes:

• Full name and date of birth (required for 21+ age verification)
• Mobile phone number, which may be linked to your bKash or Nagad wallet
• Email address (optional but recommended for account recovery)
• Government-issued ID details when KYC verification is required for high-value withdrawals

📊Usage and Technical Data

We automatically collect technical information when you interact with the gtt9 platform. This data helps us improve performance, detect fraud, and personalise your experience. It includes:

• Device type, operating system, and browser information
• IP address and approximate geographic location (used for fraud prevention, not precise tracking)
• Pages visited, games played, session duration and betting history within your account
• Cookie and similar tracking technology data (see the Cookies section below)

💳Payment and Transaction Data

When you deposit or withdraw funds, gtt9 records transaction amounts, timestamps, and the payment method used (for example, a masked bKash or Nagad wallet reference). We do not store full payment card numbers or mobile banking PINs. Payment processing is handled by our payment partners under their own security standards. Transaction records are retained as required for financial compliance and anti-money-laundering obligations.

⚙️Purposes of Processing

• To create and maintain your gtt9 account, verify your identity and enforce our 21+ age restriction policy.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, USDT and bank transfers, and to maintain accurate transaction records.
• To detect, investigate and prevent fraudulent activity, money laundering, and unauthorised account access.
• To provide customer support and respond to account queries, dispute resolutions and responsible gaming requests.
• To send you account notifications, security alerts and — where you have opted in — promotional communications about bonuses and new games. You may opt out of marketing messages at any time through your account settings.

🤝Permitted Disclosures

gtt9 does not sell your personal information. We share data only in the following limited circumstances, each with appropriate data-protection safeguards in place:

• Payment processors (including bKash, Nagad and our banking partners) — only the transaction data required to complete your requested payment.
• Game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, etc.) — a pseudonymous player identifier required to launch games and track session results. No name, phone, or financial data is shared with game providers.
• Law enforcement and regulatory authorities — where gtt9 is legally compelled to disclose information by applicable law, court order or regulatory requirement.

🚫What We Will Never Do

gtt9 will never sell, rent, or trade your personal data to third-party marketers, data brokers, advertising networks, or any other commercial party for their own use. We will not share your full mobile number or payment details with game studios. We will not disclose your identity to other players on the platform.

🛡️Security Measures

All data transmitted between your device and gtt9's servers is protected by SSL (TLS) encryption. Sensitive data at rest — including identity documents submitted for KYC — is stored in encrypted form with access controls limited to authorised staff on a need-to-know basis. We conduct regular internal reviews of our data security practices and promptly address any identified vulnerabilities. In the event of a data breach that is likely to affect your rights, we will notify you as required by applicable standards.

🗓️Data Retention

gtt9 retains personal data for as long as your account is active and for a reasonable period thereafter to support dispute resolution, comply with financial record-keeping obligations, and meet anti-money-laundering requirements. If you close your account, we will delete or anonymise your personal data subject to any retention periods mandated by applicable financial regulations. Transaction records are typically retained for a minimum of 5 years in line with standard financial compliance requirements applicable to payment service operations in Bangladesh.

✅Rights You Can Exercise

• Right of access — you may request a copy of the personal data gtt9 holds about you.
• Right to rectification — you may request correction of inaccurate personal data (e.g. a misspelled name or wrong date of birth).
• Right to erasure — you may request deletion of your data subject to our legal retention obligations. Active account balances must be withdrawn before account closure and data deletion.
• Right to restrict processing — in certain circumstances you may request that gtt9 limits how it uses your data while a dispute or query is being resolved.
• Right to withdraw consent — where gtt9 processes your data on the basis of consent (e.g. marketing emails), you may withdraw consent at any time through your account settings or by contacting support.